-    CANCELLATIONS: To best serve our clients and staff we ask any cancellations be made prior to 48 hours of your scheduled appointment. All cancellations received less than 48 hours in advance will be charged 50% of the full-service price. No-shows will be charged 100% of the missed appointment and will require a deposit when booking any future appointments. Confirmations are sent 72 hours in advance if an appointment is not confirmed within the next 24 hours, they will be subject to automatic cancellation by the salon.

-          LATE POLICY: Clients who arrive 15 minutes or more past their scheduled appointment time may have to have their services shortened or rescheduled and/or could be subject to a no-show fee.

-          REFUNDS: We will always do our best during each service to achieve your hair goals. If you are dissatisfied with your service, please reach out to us at hello@edenwestsalon.com or 843-571-9745 within 7 days of your original appointment. Monetary refunds will not be given. NOTE: Corrective color appointments that require multiple sessions, or a post appointment change of direction or mind, this policy does not apply. If not fully satisfied with the result of your hair service, we are happy to adjust your hair within a two-week period following your date of service. Please notify us of your desire for an adjustment as soon as possible after your visit so that we may promptly schedule your return visit within this time period. Any additional services rendered apart from the adjustment of your original service(s) will be charged at their regular price(s). Payment for additional services is due at the time of your adjustment.

Because ‘Beauty is in the Eye of the Beholder’ and hairdressing is essentially an artform (and not the sale of a commodity), a certain degree of opinion and subjectivity is always involved in the process. As a result, aside from our willingness to perform an adjustment within a two-week window, no monetary refunds are available for services rendered. No exceptions.

-          NEW CLIENTS: All NEW CLIENTS will receive a “NEW CLIENT” form sent to them via text and/or email at the time of their appointment request. This form MUST be completed before we can accept your appointment. We will reach out to you if any additional information is needed.

-          CHILDREN: We love children, but due to safety hazards present in our environment such as sharp implements and chemicals, we are unable to provide services with children in the salon, nor do our facilities have the capacity to accommodate strollers or carriers. If you arrive to your appointment with your children, you will be asked to reschedule and will be subject to our cancellation policy.

-          TIPPING:  If you would like to add gratuity to your service you may do so via cash, check or card. To leave gratuity via card, a separate transaction is required.

- PURCHASES: Returns on retail items will be given store credit only- no cash refunds. Gift cards are not redeemable for cash and cannot be returned.